WHAT IS YOUR RETURN POLICY
- All orders are covered with our 30-day guarantee. The items will be
accepted back with full refund if they meet all of our returns terms and conditions and a request has been submitted within 30 days of receipt of the package.
WHAT ARE THE SHIPPING TIMES?
- The shipping time to EU is 7-12 business days. If your order hasn’t arrived within the estimated delivery time, please check the tracking number or contact our support team at support@puzzlesup.de
CAN I TRACK MY PACKAGE?
- A Tracking Number will be sent to you by email 5-7 days after your order has been placed. If you didn't receive your tracking number within the time frame below, please contact our helpful support team.
I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?
- We apologize for this inconvenience. We’d be delighted to help you right away by offering a free replacement order.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
- We accept all major credit cards Klarna, Visa, Mastercard and American Express and PayPal.
CAN I AMEND MY ORDER OR ADDRESS AFTER I HAVE PLACED IT?
- Unfortunately, it is difficult to change your order or the shipping address once it has been placed. We aim to deliver the best products and services for you, so our warehouse is processing orders within a few
hours of receiving them.
If a change is absolutely necessary please contact us within 3 hours max from when the order is placed and we will do our best to help out.